How often do we forget to smile. We are so caught up in our thoughts that we miss the opportunity to engage with those around us be they customers, colleagues, clients or complete strangers.

Today, when I arrived at the Business Design Centre in Islington London, the venue for the presentation skills workshop I am running, I was greeted by Derek.

Derek is one of the concierges and he is always on in the morning. But what makes Derek stand out is his smile. It is warm, expansive and genuine. He is the perfect antidote to a stressful commute and in my mind, that smile is worth it’s weight in gold.

How often do you smile! Imagine the impact it could have those you interact with. Even more important imagine the effect it can have on your mood!

It’s the littlest things that make the biggest difference.

Have a great day!

Posted in Attitude, Presentation Skills, Sales Techniques.

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