The advent of widely available broadband connections has opened up a whole new world of web based applications that allow you to do many of the things you would have traditionally used a software package online without the need to buy or install the software on your PC. Up until now the alternatives to PowerPoint…

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We all know that practice is the best way to perfect our skills. The problem is that most of us think that we are too busy to practice so we just “wing it” and hope for the best. I see many people on my courses who started using this approach but have been put off…

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For some time now I’ve been subscribed to Internet marketing guru Perry Marshall’s Ezine but like many of us I don’t always read them – I get so many of these things that I can’t read everything – Right! Well for some reason, I decided to open Perry’s most recent email expecting another lesson on…

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It’s amazing what you can learn about sales in the most unusual places! I wish I made time to go to the swimming pool more often but I don’t. This afternoon however I decided to take a little time away from the PC and have a swim at my local leisure centre. Despite it being…

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I’m proud to be a salesperson and a sales trainer. Really! I think it is a very valuable and worthwhile profession and I pride myself on helping people get the right solutions. What really annoys me is when I see poorly trained, unmotivated or unprincipled salespeople giving customers a bad experience which in turn leads…

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This past weekend I watched more than 30 performers take to the stage and try to engage the audience. A few excelled whereas many did no. So what is the difference that makes the difference? The Wickham Festival is a folk based music festival and has a wide range of acts from relatively obscure solo…

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I believe that one of the keys to retaining customers is to build a long term relationship with them and to deliver outstanding service. Of course we all make mistakes and sometimes we don’t live up to our own or our customers high expectations. The good news is that these opportunities, when we let a…

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Why do so many presenters forget about their audiences! Just because their subject matter is relevant to them, they automatically assume that their audience will automatically see the importance too… Unfortunately the reality is usually the opposite. If your audience can’t see some benefit to themselves within the first couple of minutes of your presentation,…

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Dear Blog Reader Sometimes writing a blog is like peeing yourself in a dark suit. You get a nice warm feeling but nobody else notices! I really would like to know the answers to three simple questions and I’m prepared to give you something in return. What do you think of this blog as it…

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Those of us who sell face to face and over the phone really can learn a thing or two from successful Internet marketers. If you want to know more then read on… Last night I had the pleasure of listening to Internet psychologist and web marketer extraordinaire Graham Jones. Graham was talking about the fact…

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