I believe that one of the keys to retaining customers is to build a long term relationship with them and to deliver outstanding service. Of course we all make mistakes and sometimes we don’t live up to our own or our customers high expectations. The good news is that these opportunities, when we let a…

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Why do so many presenters forget about their audiences! Just because their subject matter is relevant to them, they automatically assume that their audience will automatically see the importance too… Unfortunately the reality is usually the opposite. If your audience can’t see some benefit to themselves within the first couple of minutes of your presentation,…

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Dear Blog Reader Sometimes writing a blog is like peeing yourself in a dark suit. You get a nice warm feeling but nobody else notices! I really would like to know the answers to three simple questions and I’m prepared to give you something in return. What do you think of this blog as it…

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Those of us who sell face to face and over the phone really can learn a thing or two from successful Internet marketers. If you want to know more then read on… Last night I had the pleasure of listening to Internet psychologist and web marketer extraordinaire Graham Jones. Graham was talking about the fact…

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The number one mistake of inexperienced or ineffective salespeople is the tendency to equate selling only with talking about their product or service. No I haven’t lost my mind. But think about what I’m saying for a moment. If the salesperson doesn’t take time to find out what their clients really need and want and…

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If you find using traditional linear PowerPoint presentations restrictive and boring then you need to take a look at Robert A. Lane’s website on Relational Presenting. Robert and his team have developed an inspirational way of harnessing the functionality already built in to PowerPoint to allow flexible presentations that can be customised on the fly.…

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In this post I’d like to share a simple and powerful model that the confident presenters I modelled use to “get in state” prior to their presentations. As an NLP Master Practitioner, modelling excellence is a key tool for me. When I was training in the USA, we were given a project to model the…

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Everyone knows that its easier to get business from existing customers than it is to find new ones yet many businesses seem to forget it. Today I’d like to give you an example of how one professional does it naturally. This morning I had a phone call from a salesman for Kidsafe. They are a…

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The key to 99% of sales is the relationship between the salesperson and the client. It’s just a pity that more people don’t realise this. Before you can sell your product you need to sell yourself. Now I know that there are many sales professionals out there who know the power of this truth and…

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