Does your business or at least some areas of it suffer from moaning, bitching & complaining?   If it does, these are all symptoms of low level conflict and they could be costing your business dearly.

Think about it for a moment.   What are the consequences of such behaviour – Poor customer service, low productivity, poor quality, and low staff morale to name but a few. So what is the cause of such conflict and what can you do about it?

The underlying [...]

Conflict and how to manage it is a post from: Inter-Activ Presenting and Influencing

The key to a successful and mutually beneficial sales relationship is the ability to establish rapport with your prospective client quickly.

Some people believe that rapport is a “chemistry” thing that depends on both people and that you either have it or you don’t. Whilst there is an element of truth in this, consider the implications of this belief. If you can only sell to people with whom you have at least a degree of rapport and rapport is a “chance” [...]

Selling & Influencing Tips – Building Rapport – FAST! is a post from: Inter-Activ Presenting and Influencing

One of the common traits of successful influencers is their ability to instantly read their customers and adapt their communication style to suit that of the client.

Once I was coaching someone who was seeking to influence the senior partner in an accounting firm. The consultant’s natural style was extrovert, chatty and very positive.

When the accountant arrived in the room he was sober suited, controlled, precise and unemotional. In short the stereotypical analytical accountant profile.

As I watched, the consultant attempted to [...]

Selling & Influencing Tips – Match The Clients Style is a post from: Inter-Activ Presenting and Influencing